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Security

Ordering from Gold Reef City-Mint is safe and secure. From the moment you enter our “shopping cart”, you are on a secure server, using what is called SSL (secure socket layer) technology – the industry standard – and M-Web SafeShop, among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Shipping

Order confirmation

When you submit your order to us, you will receive an email confirming that we have received your order and are processing it. Shipping confirmation
You will then receive a second email from us at some point to notify you as soon as your order has been shipped. This second email should include tracking information if you have selected a courier service for delivery.

All orders placed Monday through Friday are shipped the day that we receive them, if in stock.

Orders submitted on a weekend

Weekend orders are shipped on Monday. Please contact us if you do not receive a second email from us within 2 business days confirming shipment of your order.

Delivery to P.O. box

Our courier service provides “door-to-door” service and does not deliver to P.O. boxes. Please provide us with your work address if you would like your order delivered to your office.

Item not in stock

If the order is no longer in stock, you will be notified within one business day and be given the opportunity to either backorder or cancel.

Help

How do I cancel an order?

If you have received an order confirmation from us via email, you can click on the link enclosed in the email you received. The link should take you to your online receipt which provides you with a “cancel” button. Click on the “cancel” button on your online receipt to cancel your order. Please note that you cannot cancel an order once you have received a “shipped” notification. You will need to read our “Return Policy” in this case.

I would like to report a problem with the Gold Reef City-Mint site.

Thanks for letting us know! We have gone through the Gold Reef City-Mint site with a fine-toothed comb to make sure you don’t experience any problems during your time with us. If however, you do experience a glitch at Gold Reef City-Mint, please let us know what the problem was and where you experienced it. We’ll make sure to fix the problem as soon as possible. Click here to contact us.

Grrr!! I would like to register a complaint!

By all means, please do. If you are unhappy, we are unhappy. And we would like to change that and ensure you come back to Gold Reef City-Mint.� Click here to contact us.

I haven’t received my order yet!

Normal delivery time is 2-3 business days. If you did not receive a “back order” notification or a “shipment” notification from us, please contact us as soon as possible.

You still haven’t answered my question!

If you’ve gone through this list of possible concerns and you don’t find yours addressed by any of the above, please go to “Contact us” and contact us directly with your questions, concerns or comments!

The question or concern you might have might be the same many of our other shoppers have. So please let us know so we can address it, add it to our “help” section and continue making Gold Reef City-Mint. South Africa’s preferred online Mint!

Returns Policy

At Gold Reef City-Mint, we sell all of our products with a 30-day Satisfaction Guarantee to ensure you are completely satisfied with your purchases. We will gladly refund your money in full – minus original shipping costs – as long as the item has not been used and is returned in its original packaging.

We hope it never comes to this, but if it ever does, please contact us on (+2711) 402-1034 during business hours (Monday – Friday, 9am – 5pm) and let us know why you were not happy with your purchase.

If there was something we forgot to mention in our product description or if the product does not meet your expectations, we’d like to know!

All orders can be returned to:
Gold Reef City-Mint
P.O. Box
Crown Mines, 1745
Johannesburg, South Africa

Attention: Returns

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