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Security

Ordering from Gold Reef City-Mint is safe and secure. From the moment you enter our “shopping cart”, you are on a secure server, using what is called SSL (secure socket layer) technology – the industry standard – and M-Web SafeShop, among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Shipping

Order confirmation

When you submit your order to us, you will receive an email confirming that we have received your order and are processing it. Shipping confirmation
You will then receive a second email from us at some point to notify you as soon as your order has been shipped. This second email should include tracking information if you have selected a courier service for delivery.

All orders placed Monday through Friday are shipped the day that we receive them, if in stock.

Orders submitted on a weekend

Weekend orders are shipped on Monday. Please contact us if you do not receive a second email from us within 2 business days confirming shipment of your order.

Delivery to P.O. box

Our courier service provides “door-to-door” service and does not deliver to P.O. boxes. Please provide us with your work address if you would like your order delivered to your office.

Item not in stock

If the order is no longer in stock, you will be notified within one business day and be given the opportunity to either backorder or cancel.

Help

How do I cancel an order?

If you have received an order confirmation from us via email, you can click on the link enclosed in the email you received. The link should take you to your online receipt which provides you with a “cancel” button. Click on the “cancel” button on your online receipt to cancel your order. Please note that you cannot cancel an order once you have received a “shipped” notification. You will need to read our “Return Policy” in this case.

I would like to report a problem with the Gold Reef City-Mint site.

Thanks for letting us know! We have gone through the Gold Reef City-Mint site with a fine-toothed comb to make sure you don’t experience any problems during your time with us. If however, you do experience a glitch at Gold Reef City-Mint, please let us know what the problem was and where you experienced it. We’ll make sure to fix the problem as soon as possible. Click here to contact us.

Grrr!! I would like to register a complaint!

By all means, please do. If you are unhappy, we are unhappy. And we would like to change that and ensure you come back to Gold Reef City-Mint.� Click here to contact us.

I haven’t received my order yet!

Normal delivery time is 2-3 business days. If you did not receive a “back order” notification or a “shipment” notification from us, please contact us as soon as possible.

You still haven’t answered my question!

If you’ve gone through this list of possible concerns and you don’t find yours addressed by any of the above, please go to “Contact us” and contact us directly with your questions, concerns or comments!

The question or concern you might have might be the same many of our other shoppers have. So please let us know so we can address it, add it to our “help” section and continue making Gold Reef City-Mint. South Africa’s preferred online Mint!

Returns Policy

At Gold Reef City-Mint, we sell all of our products with a 30-day Satisfaction Guarantee to ensure you are completely satisfied with your purchases. We will gladly refund your money in full – minus original shipping costs – as long as the item has not been used and is returned in its original packaging.

We hope it never comes to this, but if it ever does, please contact us on (+2711) 402-1034 during business hours (Monday – Friday, 9am – 5pm) and let us know why you were not happy with your purchase.

If there was something we forgot to mention in our product description or if the product does not meet your expectations, we’d like to know!

All orders can be returned to:
Gold Reef City-Mint
P.O. Box
Crown Mines, 1745
Johannesburg, South Africa

Attention: Returns

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About us

The development that Gold Reef City Mint has experienced over the past thirty years has been both rapid and exciting. From humble beginnings as “Post Office Coins and Stamps” in 1976, we moved to “Gold Reef City Coins and Stamps” in 1986, and four years later took over “Gold Reef City Mint” from the “mother company”, The South African Mint Company (Pty) Ltd. Trading initially purely as retail coin dealers, Gold Reef City Mint now operates as an independent private concern but is still fortunate to enjoy the support and co-operation of the national mint.

As a result of all of the above, Gold Reef City Mint has established itself as a market leader in the marketing and manufacture of numismatics in South Africa. Gold Reef City Mint is respected in the industry and we pride ourselves on our reputation.

Numismatic Department
Thirty years experience in South African and international numismatics has allowed to gain vast experience and expertise.

The Manufacturing Department – Minting Division
Gold Reef City Mint is one of two privately owned mints in South Africa that have minted South African legal tender coins. Golf Reef City Mint has been privileged to work on behalf, under license and under the supervision of the South African Mint on a number of occasions. We manufacture a variety of coins, medals, corporate gifts, badges, key rings, medallions and trophies. The infrastructure and equipment is well established and enables Gold Reef City Mint to manufacture a vast range of products in a variety of base and precious metals. Gold, silver, and platinum are presently our main focus and speciality. Gold reef City Mint services not only the local region of Southern Africa but also the international arena.

Gold reef City Mint is one of the founder members of the South African Association of Numismatic dealers. The managing members of Gold Reef City Mint, Glenn Schoeman is the Chairman of this Association, and is presently in his twelve year of office. All staff members of the company are members of the National Numismatics Society.

Gold Reef City Mint is an approved distributor of the South African Mint works in close association with them in the development, marketing and launching of South African legal tender coins. Gold Reef City Mint has a well-established marking infrastructure and management has a service-orientated philosophy. Gold Reef City Mint is centrally located with easy access to the north and Johannesburg International Airport. These fundamental business principles, combined with the dedicated staff that have a combined experience of more than eighty years in the industry, ensures Gold Reef City Mint maintains its reputation.

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